Winter Weather Resources

Posted on January 10, 2024


Quick Tips: Protect Your Home from Freezing Temperatures

Freezing temperatures come back this weekend. Low temperatures can cause water pipes to burst, resulting in costly damage to homes. Take time to protect your home and water pipes by following these tips:

  • Allow hot and cold water to run a thin stream
  • Open cabinet doors under sinks
  • Cover exterior pipes and faucets with foam insulation or newspaper
  • Disconnect garden hoses
  • Turn off sprinkler systems


Trash/Recycling Pickup: If you experience any issues with trash/recycling pickups during winter weather, please contact CWD via phone at (972) 392-9300 and select option 2 or via email at [email protected]. If there any winter weather issues affecting pickups, the City of Lucas will send out Nixle alerts to subscribers. If you are not subscribed to Nixle, please sign up to receive city emergency alerts at:


Public Restrooms Closure: On Thursday, January 11, 2024, the City will be closing restrooms at the Community Park, Kenneth R. Lewis Park, and East Winningkoff Trailhead. The City will be preparing for the anticipated freezing temperatures and winterizing the restrooms. The restrooms will remain closed throughout next week as the City continues to monitor overnight temperatures until they are above freezing.



Emergencies: For medical emergencies, fires, or electrical hazards, always call 9-1-1.

City of Lucas:

Water Emergencies – Water leaks can be especially dangerous when temperatures are below freezing. Residents should report them right away by calling the City of Lucas at (972) 727-8999.

Roadways – To report dangerous or obstructed roadways within Lucas, please call the City of Lucas at (972) 727-8999.

Collin County: Report dangerous or obstructed county roads to Collin County Public Works at (972) 548-3700. Dangerous or obstructed city streets and bridges should be reported directly to the appropriate city.

Texas Department of Transportation (TxDOT): Report dangerous or obstructed State, U.S. highways and FM roadways to the Texas Department of Transportation at:

Coserv Gas:

Phone: (844) 330-0763

Report an Outage:

CoServ Gas Tips:

Grayson-Collin Electric Cooperative (GCEC):

Phone: (903) 481-7100

Report an Outage:

Oncor Electric:

Phone: (888) 313-4747

Report an Outage: Customers can report outages and receive updates by registering for MyOncor text alerts by texting “REG” to 66267, and then OUT to 66267 to report an  outage once registered. Customers can also download the MyOncor App and follow Oncor on Facebook and Twitter.


Atmos Energy:

Phone: (866) 322-8667

Report an Outage: If you suspect a natural gas leak indoors or outdoors, leave the area immediately, call 9-1-1 and call Atmos Energy.

Atmos Energy Tips:

Download Atmos Energy Tips:



In preparation for winter weather and freezing temperatures, turn off your yard sprinkler systems. Freezing weather will cause water sprinklers to make your driveways, flat surfaces, and curbside slick and dangerous.

Prevent Frozen Pipes

  • Open cabinet doors under sinks to expose pipes to heat within the house
  • Slow drip your faucets for any location that is served by exposed pipes or those in exterior walls
  • Dripping your faucets relieves the pressure that builds in your pipes
  • At-risk pipes are some pipes that are more prone to freezing than others such as:
    • Pipes located in exterior walls (usually bathrooms and kitchen sinks)
    • Any plumbing on the exterior of the home
    • Exposed pipes, especially those in unheated areas (attics, crawl spaces, garages)

Keep Warm

If the power goes out in winter, the cold can be dangerous. However, there are ways to stay warm:

  • Wear layers of warm clothing
  • Close blinds and curtains to retain heat
  • Stuff towels/rags in cracks under doors
  • Close off rooms to avoid wasting heat

Stay Safe

Follow these simple rules to help keep you and your family safe in the event of a winter weather emergency:

  • If possible, delay travel plans and avoid driving on slick roads
  • Never use a charcoal grill, stove, or oven to heat your home
  • Keep indoor space heaters at least three feet from other items
  • Place generators outdoors and away from windows. Keep them dry, properly grounded, and never plug them into a wall outlet or main electrical panel

Conserve Energy

To conserve power usage and reduce the burden on the power grid during a winter weather emergency:

  • Turn down thermostats to 68 degrees or lower.
  • Close shades and blinds to reduce the amount of heat lost through windows.
  • Turn off and unplug non-essential lights and appliances.
  • Avoid using large appliances like ovens and washing machines.
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