FAQ Topic: Water Billing & Payments

What are the different ways I can pay my Utility bill?

U.S. Mail: You can pay by U.S. Mail: Send a check or money order to: City of Lucas, 665 Country Club, Lucas, Texas. 75002-7651. Hand-Deliver: You can bring your payment to our office Monday through Friday from 8 a.m. to 5 p.m. at City Hall, 665 Country Club Lucas, Texas. 75002-7651: We offer a drive-through … Continued

Who do I call for after hour water emergencies?

For life threatening emergencies please call 911. For an after-hours water emergency, please call (972) 727-8999, press option 2, and leave a message including your telephone number and address.  The on-call person will call you back as soon as possible.

How do I report a water leak or broken waterline?

This is an emergency that impacts both fire protection as well as general welfare.  Please call 911 or (972) 727-8999 immediately to report the leak. If it is outside of regular city hall business hours, call 911 or (972) 727-8999 and press option 2, and leave a message including your telephone number and the exact … Continued

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