Transfer/Cancel Water & Trash Services

If you’re moving or no longer need water and trash services at your current address in the City of Lucas, you can request a service transfer or cancellation by submitting the form below.

📄 Download the Request Form

To begin the process, please download and complete the official request form:

👉 Download Transfer/Cancel Request Form (PDF)
Fillable and printable. 

📝 How to Submit Your Form

After completing the form, please submit it along with a copy of the account holder’s driver’s license to the Utility Billing Department using one of the following methods:

  • By Email: [email protected]
  • By Mail:
    City of Lucas – Utility Billing
    665 Country Club Road
    Lucas, TX 75002
  • In Person:
    Monday–Friday, 8:00 AM to 5:00 PM (excluding holidays)

⚠️ Required Documents:
– Completed Transfer/Cancel Request Form
– Copy of the account holder’s driver’s license

🔁 Transfer Services

  • Submit your request at least 3 business days before your move.
  • Provide both your current and new addresses on the form.
  • A final meter reading will be taken at your current address.

❌ Cancel Services

  • Submit your request at least 3 business days before your desired end date.
  • A final bill will be generated based on your meter reading.
  • Any applicable deposit will be refunded, minus any outstanding balance.

⏱️ Processing Time

Please allow 2 to 3 business days for processing. You will receive a confirmation email or call once your request has been reviewed.

💵 Final Billing & Fees

  • Final charges are prorated based on usage.
  • Deposits will be applied to your final bill, and any remaining balance will be refunded.
  • There is no fee for transferring or cancelling services.

❓ Need Help?

Contact our Utility Billing Department:

📞 (972) 912-1205
📧 [email protected]
🕘 Monday–Friday, 8:00 AM – 5:00 PM

 

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