In certain situations, the City of Lucas may provide a water loss adjustment in the form of a credit on your water bill when you experience an event that causes a substantial water loss.  A substantial water loss is defined as water use more than three times the average monthly usage which is calculated by using the most recent twelve-month billing period. This credit applies the wholesale water rate to the amount of water loss due to qualifying circumstances (such as a water line break) to create a reduced amount owed on the water.  The cost associated with repairs and reduced rate on the water loss are still the water customer’s financial responsibility.

Water customers may submit a completed Water Loss Adjustment Request with supporting documentation in the following ways:

Please note that completing this request does not guarantee a water loss adjustment. To request a water loss adjustment, a water customer must submit the following information to the City of Lucas to qualify for this type of adjustment:

  • MM slash DD slash YYYY
  • Max. file size: 25 MB.
    Please attach a copy of the plumber's invoice or copy of receipts for material purchased for the repairs.
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